Privacy Policy

This Privacy Policy explains how CHC COMPANY SRL (“CHC Co.”), rue de la Fontaine Maqué 37, 1440 Braine-le-Château, Belgium (VAT/Company No.: BE0665.990.419), collects and processes personal data via the website www.mrcelestin.com (the “Website”).

1. Data controller

The data controller is CHC COMPANY SRL (“CHC Co.”).
Contact: legal[at]chc-company[dot]be

2. Personal data collected

We may collect, in particular:

  • Identification and contact data: first name, last name, email, phone number, billing and delivery address.
  • Account data: login details, order history, preferences.
  • Order and customer service data: order contents, communications, withdrawal/return requests, complaints.
  • Payment data: we do not store full card details; payments are processed by payment service providers.
  • Technical and browsing data: IP address, online identifiers, device and browsing information, including through cookies/trackers depending on your choices.
3. Purposes and legal bases

CHC Co. processes personal data for the following purposes:

  • To manage orders and perform the contract (preparation, delivery, invoicing, after-sales service, returns/withdrawal).
  • To manage the customer account (contract performance / pre-contractual measures).
  • To respond to requests (legitimate interest and/or contract performance depending on the situation).
  • To comply with legal obligations (accounting, tax obligations, fraud prevention).
  • Advertising performance measurement and marketing using trackers (e.g., Meta Pixel, Google Ads), only with your consent where required (see Cookie Policy).
4. Recipients of data

Data may be shared with:

  • CHC Co.’s internal teams responsible for orders and customer service;
  • our technical service providers (hosting, maintenance);
  • payment service providers (to process transactions);
  • carriers (to deliver orders);
  • marketing/measurement partners (e.g., Meta, Google) only according to your cookie/tracker choices;
  • public authorities where legally required.
5. Transfers outside the EEA

Some service providers (especially advertising/measurement-related) may process data outside the European Economic Area. Where applicable, CHC Co. implements appropriate safeguards provided for by regulations (for example, Standard Contractual Clauses) and/or relies on recognized mechanisms.

6. Retention periods

We retain personal data only for as long as necessary for the purposes pursued, in particular:

  • order-related data: for the time necessary to manage the business relationship and comply with legal obligations (accounting/tax);
  • account data: as long as the account is active, then deletion/archiving as needed;
  • customer service data: for the time required to handle the request, then archiving if necessary;
  • cookie/tracker data: according to the durations indicated in the Cookie Policy and your choices.
7. Security

CHC Co. implements reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration or disclosure.

8. Your rights

Under the GDPR, you have, in particular:

  • the right of access, rectification and erasure;
  • the right to restriction of processing and the right to object (in particular to marketing);
  • the right to data portability where applicable;
  • the right to withdraw consent at any time when processing is based on consent (e.g., cookies/trackers).

You can exercise your rights by contacting us: legal[at]chc-company[dot]be

9. Complaint

You may lodge a complaint with the Belgian Data Protection Authority if you believe your rights are not being respected.

10. Cookies

To learn more about cookies/trackers and manage your preferences, please consult our Cookie Policy.

11. Changes to this policy

CHC Co. may update this policy to reflect changes to the Website, our services or legal requirements. The applicable version is the one published on the Website.

Last updated: 2 January 2026

Important notice: This Privacy Policy is provided in English for convenience. In the event of any discrepancy or inconsistency, only the French version shall prevail.

Cookie Policy

This Cookie Policy explains how CHC COMPANY SRL (“CHC Co.”) uses cookies and other tracking technologies on the website www.mrcelestin.com (the “Website”), and how users can manage their preferences.

1. What is a cookie?

A cookie is a small text file stored on the user’s device (computer, smartphone, tablet) when visiting a website. Similar technologies (pixels, tags, SDKs) may also be used.

2. What types of cookies do we use?

(a) Strictly necessary cookies
These cookies are essential for the Website to function (e.g., session management, shopping cart, security). They cannot be disabled via the banner because the Website would not function properly without them.

(b) Marketing / advertising cookies
These cookies help measure advertising effectiveness, limit ad frequency and, depending on the user’s choices, deliver more relevant ads. They are set and/or activated only after consent.

(c) Analytics cookies (audience measurement)
These cookies help us understand how the Website is used and improve it (e.g., audience measurement). They are set and/or activated only after consent.

3. Tools/partners used (current)
  • Google Analytics (Google): audience measurement, subject to consent.
  • Google Ads (Google): conversion measurement and advertising features, subject to consent.
  • Meta Pixel (Meta Platforms): advertising performance measurement and marketing features, subject to consent (if enabled).
4. Consent management

On the first visit, a cookie banner allows users to accept, reject or customize their preferences. Analytics and marketing cookies (including Google Analytics and, where applicable, Google Ads and Meta Pixel) are activated only after consent.

Users can change their choices and withdraw consent at any time via the cookie settings tool/link available on the Website (for example, in the footer).

5. Cookie list and retention periods

The list of cookies/trackers actually used (name, purpose, retention period, provider) is available via the Website’s cookie settings tool, which is regularly updated to reflect the trackers in place.

6. Browser settings

Users can also configure their browser to block or delete certain cookies. Please note that disabling strictly necessary cookies may affect the proper functioning of the Website.

7. Contact

For any question regarding cookies: legal[at]chc-company[dot]be

Last updated: 2 January 2026

Important notice: This Cookie Policy is provided in English for convenience. In the event of any discrepancy or inconsistency, only the French version shall prevail.